Good communication is the lifeline of modern businesses and finding the perfect business phone system will help your business thrive and grow. When looking for a business phone system where do you start? Do you opt for a traditional phone system or choose a more modern system like Xelion cloud telephony?
Many SMEs have moved in recent years from a traditional telephone exchange to a VoIP telephony solution from the cloud. At AdaptiveComms, we use Xelion cloud telephony. It’s a simple to use platform that enables us to be reachable from anywhere, at any time and on any device. The platform organises communications across multiple technologies into one central platform, helps us serve our customers better, collaborate more efficiently, and support flexible working.
We love Xelion that much, that it’s a business phone system we provide to our customers.
What is Xelion?
Designed for SMEs, the Xelion phone system helps small and medium businesses optimise their efficiency and performance. This is done through a suite of standard features, including advanced call routing, call recording, real-time reporting, and accessibility any time, and from any device. Sounds great, doesn’t it.
Some of our favourite Xelion features include:
Accessibility – You can access Xelion via your desk phone, PC, laptop or mobile which is great for remote workers. You can empower collaboration with the Chat, User Presence, Voice Calling and Wallboard features.
Flexibility to scale – As our business grows, Xelion offers the flexibility to scale and add new features over time, without having to change platforms or increase the cost per user. It’s the perfect phone system for businesses with 3 employees right up to 300+.
Call recording & Listening in – Customer service is at the heart of our business. Live call listening in is great for training and coaching. We use this feature to ensure our customers receive the best possible service from us. Additionally, you can record calls so that they can be listened to at a later.
Wallboard – Xelion has a clear and organised wallboard for monitoring incoming and outgoing call traffic. The wallboard gives real-time insight into who is on the phone talking to customers and who is available to route a call to.
Reporting – The reporting feature enables you to see how teams and individuals within the business are performing. You can download data that relates to calls answered and calls missed. This feature is useful for identifying peaks within your business and helping you to identify any areas of change.
Other popular Xelion features include:
SMS service – One feature that businesses have found incredibly useful is sending SMS text messages. This feature is great for marketing.
Auto-attendant – With the auto-attendant feature, you can quickly send incoming calls to the right person or department.
Hunt Groups – Setting up Hunt Groups ensures calls are diverted to entire teams of people who can answer them.
Above everything else, Xelion is easy to use and is a cost-effective business phone system for SMEs. If you’re ready to change your business phone system and transform your business performance, get ahead with the all-in-one communication system – Xelion.
AdaptiveComms is an award-winning leading provider of tailored business phone systems, IT Support, Cloud and Connectivity solutions based in the North West. If you’re looking for tailored business communications to increase your mobility, productivity and service quality, get in touch for a free no-obligation consultation.