About Us

Clarity, Care and Technology You Can Trust

We believe in giving SMEs enterprise-grade IT care, with 99% retention and calls answered in 30 seconds.

Tired of Being Treated Like a Number?

You know the frustration: endless hold music, problems that drag on for days, and a provider who makes you feel like a number. When IT support fails, it’s not just technology that suffers—it’s your people, your clients, your peace of mind. That’s not acceptable. What you deserve is care as reliable as the systems you depend on. We built our business to give small and mid-sized companies the attention and expertise others often withhold.

Real Human Support

Every call is answered within 30 seconds, and most issues are solved in 30 minutes - so your business never stalls waiting for support.

Proven Rapid Response

We deliver military-grade protection with transparent reporting, 24/7 monitoring, and proactive defence, ensuring your business stays safe while you focus on growth and success.

Why We Began

In 2003, James and Clare Brayshaw noticed something most people ignored. Small and mid-sized businesses weren’t getting the care they deserved from IT providers.

Calls went unanswered, problems dragged on, and owners were left feeling powerless. With James’ technical know-how and Clare’s people-first approach, they built a company designed to put relationships and reliability first.

What started with telecoms quickly grew into complete IT, cybersecurity, and communications support. Their goal was clear: give every business enterprise-level solutions, delivered with honesty, attention, and genuine care.

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What Drives Us

Our values shape every decision, from the smallest fix to major strategy.

Outstanding Service

Service isn’t just about speed—it’s about care. Every call we answer and every issue we fix is handled as if your business were our own. That means listening first, acting quickly, and making sure you feel supported from start to finish. You’ll always know we’re right there with you.

Quality Solutions

Technology should make business easier, safer, and smarter—not harder. We choose tools and systems that have proven themselves under pressure, ensuring your business runs on solid ground. By delivering dependable solutions instead of shortcuts, we help you build a technology foundation strong enough to grow on for years to come.

Transparency, Always

We believe trust grows with honesty. That’s why we lay everything on the table—pricing, timelines, progress, and results. No hidden charges. No confusing jargon. Just straightforward answers and complete clarity. When you know exactly where things stand, you can focus on running your business without second-guessing what’s happening behind the scenes.

Trusted Expertise

Our team has more than 350 years of combined experience. But knowledge means little without wisdom. We apply lessons learned across industries to protect and strengthen your business. That wisdom helps us guide you with confidence, care, and a steady hand.

Empowering Local Business Success

We work best with small to medium-sized businesses that value care, security, and reliability. Serving them matters because these companies deserve enterprise-grade technology without ever feeling overlooked.

Businesses with 15-200 employees.

Small and medium-sized companies across Southport, Liverpool, Manchester, Lancashire and the wider North West.

Businesses that value long-term partnerships, care and security.

Teams that want enterprise-grade IT without losing the personal touch.

Hear directly from those we've supported

Adaptive have been looking after multiple areas of our business (Cyber Support, Hosted Phones, Leased Line and Networking) for almost ten years now and everything has been excellent. Our account manager, and all of his colleagues always go out of their way to help and they're highly knowledgeable.

Mike Riozzie

CEO at MSP Launchpad

Mike Riozzie

CEO at MSP Launchpad

Our Expertise, Your Assurance

Our certifications show we hold ourselves to the highest standards, ensuring your business stays secure, supported and fully compliant.

Supporting Today, Clarity Tomorrow

Right now, our mission is simple: to take the weight of Telecoms and IT off your shoulders so you can focus on what matters most—your people and your growth. Every call, every fix, every solution is designed to give you confidence that your technology is working for you, not against you.

Looking ahead, our vision is to make advanced IT support clearer, smarter, and more accessible. We’re here to demystify technology, so businesses like yours never feel left behind, but always ahead.

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Our Family of Experts

A group of experts dedicated to your success

CEO

James Brayshaw

Director

Clare Brayshaw

Operations Manager

Katie Murray

Real Stories from businesses like yours

I have been using Adaptive Comms for a few years for IT & Telephony and my account manager, The Account Manager is in regular contact and available for any queries I may have. The support staff are extremely efficient and always on hand. I would not hesitate to recommend their services.

Alison

Google Reviewer

We have been using Adaptive Comms for over 3 years now and i have to say from the outset of the initial installation of a new system to the ongoing support the service has been exceptional. I would highly recommend using Adaptive Comms for your future projects.

Florna

Google Reviewer

Mike

Google Reviewer

0808 281 0808

Clarity, Care and Technology You Can Trust

Tired of Being Treated Like a Number?

Real Human Support

Proven Rapid Response

Our Record

Why We Began

What Drives Us

Outstanding Service

Quality Solutions

Transparency, Always

Trusted Expertise

Empowering Local Business Success

Hear directly from those we've supported

Our Expertise, Your Assurance

Supporting Today, Clarity Tomorrow

Our Family of Experts

James Brayshaw

Clare Brayshaw

Katie Murray

Real Stories from businesses like yours

Ready for Clarity?