VOIP Phone Systems for Healthcare

When it comes to healthcare, communication is key. Healthcare professionals have a wide range of responsibilities on a day-to-day basis, some of which include:

• Providing Exceptional Patient Care
• Overseeing Medical and Reception Staff
• Managing Medical Billing
• Documentation
• Online Support

This is why having a phone system that’s quick, reliable and easy to use is crucial for getting everything done. That’s where VoIP comes in.

What is VOIP?

VOIP (Voice over Internet Protocol) is a technology that allows users to make phone calls and other forms of communication over the internet. In fact, VoIP is a widely used method of communication and is often the preferred choice over landlines in many industries. This includes the healthcare sector. With VoIP, your healthcare staff can communicate with patients on a greater level.

How VOIP Can Benefit Your Practice

Improved Patient Experience from Any Location

In case of emergencies, patients trust doctors to be there for any pressing questions, prescription refills, and more. With VoIP, doctors can respond to patients from in the office and remotely at any hour.

Data Analysis & Tracking

VoIP is the only type of phone system that can provide you with secure, detailed insights into your patient's needs and behaviour. This means your healthcare staff can make informed administrative, financial and strategic care decisions backed by data.

NHS Assured & Compliant

VoIP phone systems designed for the NHS and healthcare industry are designed to be compliant with the NHS Better Purchasing Framework for Advanced Telephony. This provides expert support to GPs with recommended suppliers to procure gp phone systems.

Better Productivity and Effectiveness

Features such as auto-attendant, and critical call routing, GPs and practice managers are equipped with to deliver faster and more effective care.

Cost-Effective Communication

Switching to VoIP can significantly reduce your phone bills - since calls are made over the Internet which comes with lower rates. This saves on long-distance and international calls too! Additionally, VoIP typically comes with lower maintenance costs compared to traditional phone systems.

Integration with Practice Management Systems

VoIP can integrate with existing healthcare CRM software, such as EMIS and SystemOne. This integration allows for easier scheduling, better record-keeping, and streamlined communication, all from a single platform.

How AdaptivePhone Can Benefit Your GP

AdaptivePhone is a hosted phone system in collaboration with our partners Gamma. As one of the largest network operators in the UK, their knowledge and innovation aligns with not only our values, but also prioritises the patient experience. Their user-friendly platform is easy for GPs to use and understand, as well as streamlining patient calls effectively and efficiently.

Top Phone Features of AdaptivePhone for GPS:

• Automated Call Back: Patients no longer need to wait on hold. When a patient calls, their place is stated and then is reserved. Once it is their turn, the patient will then receive a callback. As a result, this saves both time and money.
• Critical Care Call Routing: This is for vulnerable patients and those that need requirement routing. Without reservation, Adaptive Phone can quickly direct their call to the appropriate personnel to take care of the patient.
• Omnichannel Access: Not every patient wants to call a GP. With this in mind, Adaptive Phone allows for patients to choose how to contact the practice. Whether by phone, website, email, or app, Adaptive Phone provides all these options for convenience.
• Integrated Patient Records: When a patient contact the practice, their information will become readily available to any staff member. Therefore, the likelihood of any delays or frustrations are eliminated. This includes EMIS (England only) with SystemOne and Vision coming soon.

Enhance Your GP Phone System

85% of GPs have already made the switch to hosted telephony as of March 2024. Has your GP made the switch?As a company with 21 years experience in the IT & Telecoms industry and an assured supplier on the Better Purchasing Framework, we are experts in providing tailored phone system solutions. Additionally, we have passed the audit for the Data Security and Protection (DSP) Toolkit for the NHS.Our healthcare specialists can help you make the switch today! Take our FREE GP Phone Survey or visit the Commercial and Procurement Hub for more information.