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Business telephony has evolved and it's likely your current business communications can be improved too. But finding the right VoIP phone system for your business can be a challenge. You need to consider the cost, reliability, flexibility and so much more. So, which systems are best to look at? As a company that started by selling mobile phones and now provides two of the leading VoIP phone systems in the UK, we know which systems best suit your business.As there are two leading phone systems we provide, we will be providing you with a two-part series! First, we will be delving into the award-winning Horizon phone system and what this solution can provide you.
What is the Horizon Phone System?
The Horizon phone system, powered by Gamma, is a powerful cloud-based telephone system that employs VoIP technology to facilitate phone calls over the Internet. Through this, you can manage your entire communications infrastructure with a phone system built for businesses. What's more, your business is constantly evolving. It has to in order to meet the demands of today! The Horizon phone system allows your business to optimise your business investment, improve your customer satisfaction, retain talented staff, and save time and money.
What Features Does the Horizon Phone System Include?
Known as a feature-rich product, the Horizon phone system has a variety of functions designed to suit any business of any size. Whether you are a financial branch looking for a way to better streamline your operations or a GP surgery in need of and call recording, the Horizon phone system can provide that and more!Some of the features include but are not limited to:
Horizon for Teams
If your business already uses Microsoft Teams, you can easily pair it with your Horizon phone system. Horizon for Teams provides voice-enablement, allowing you to make and receive calls internationally.
Call Recording
Whether you are a call centre needing to record call quality or a GP surgery recording for training purposes, you can do it all! Deliver exceptional customer experience with call recording.
Call Queuing
There's nothing worse than dealing with an influx of calls first thing on a Monday morning. Or any time of day for that matter! This is where call queuing comes in handy. Manage all your incoming calls effectively by quickly routing them to the available users and presenting a professional image to your customers.
Advanced Call Analytics
Having insights into your call traffic, wait times, call times and more can help improve your business operations. Thankfully, you can find all this out with Advanced Call Analytics! Get real-time and historical advanced call analytics to effectively manage resources, enable effective allocation of resources as users become available.
Integrator CRM
Instead of searching through for contact information on different software, integrate Horizon with your CRM system! Compatible with over 200 CRM packages, you and your staff can be even more sufficient and productive. Get quick access to your contacts and dial directly from your CRM system with one click.
Horizon Contact Centre
Whether you are an actual contact centre or a business looking to have multiple means of contacting and being contacted by customers, Horizon Contact is just what you need. Seriously - an entire contact centre in one! Transform your business's call management with enhanced agent productivity and deliver exceptional customer service.
The Horizon Phone System - Is It Right for My Business?
Still unsure if Horizon is for you? Come see it for yourself! We offer FREE demos of the Horizon phone system in action and a FREE 30 minute consultation to understand your business telephony needs. With over 21 years of experience in the telecoms industry and an official Gamma Gold Partner, we are experts in providing the best hosted phone system for your business.For more information, contact us today.
