8 Things Your IT Service Provider Should Be Talking to You About

Choosing the right IT service provider is essential for all your business critical needs. Not only do they need to have your best digital interests at heart, but also your company's mission. For many businesses, the most important thing is relationships. Whether it be with customers or suppliers, having that bond is essential for business success. But where are these relationships kept?

Storing Your Information

As the digital world progresses, the way we store information has changed. Some of you may still store names and address in an address book, but for many it will be online. From your CRM systems to on your desktop to in the cloud, all your relationships live in your IT. So, if the relationships with your clients, suppliers and more are your top priority, how is your IT support you?

Whether you are looking for a new IT service provider or changing your existing, there are vital things you should be looking for. As a cyber led IT & Telecoms company with over 21 years experience, we know exactly what to deliver and what you should be looking for. In fact, we're here to share 8 things you should be asking your IT service provider.

1. What Is Your Experience & Expertise in Network Security?

Network security is a critical aspect of any IT infrastructure, protecting sensitive data the smooth operation of your business. Therefore, it's important to assess your IT service provider's knowledge and track record of network security. How have they dealt with security risks? How have they mitigated the risks? Did they learn from their past mistakes? What security measures do they have in place? Understanding their response to real-world scenarios will give you a clear insight into their capabilities and resilience under pressure.

2. What Certifications/Accreditations Do You Have?

Certifications and accreditations aren't just for show, they are a vital indicator of an IT service provider's credibility, expertise and commitment. Additionally, they demonstrate a provider's dedication to maintaining both high and industry standards. Here are some of the key accreditations and certifications to look out for:

• Cyber Essentials: This is a UK Government-backed certification in order to help organisations protect themselves against common online threats. It shows that the provider has implemented basic security measures and is committed to safeguarding your data.
• ISO27001: An international standard for information security management systems. This certification proves a provider's systematic approach to managing sensitive company data, ensuring it remains secure through a robust set of procedures and controls. (And from a personal stand point, not an easy certificate to get!)
• ISO9001: Another international standard which demonstrates that a company has a quality management system in place. From this, you can be assured there is consistent service delivery and continuous improvements.
• CHAS: The Contractors Health and Safety Assessment Scheme proves a provider operates in a safe working environment for all, according to CHAS's industry safety standards.
• IOSH: The Institution of Occupational Safety and Health shows the provider raises the standards of health and safety in the workplace.

3. Can You Provide References from Current Clients?

When booking a hotel, what's the first thing you look for? Good reviews. The same applies for your IT service provider. Having reliable feedback from existing clients on their delivery and performance is vital for your decision-making. Therefore, take the time to look at Google reviews and case studies to help you make your decision.

4. What Security Measures Do You Put In Place For Your Clients?

A common misconception for company's is that by having an IT department, their cybersecurity is also accounted for. Please note: THIS IS NOT THE CASE. While some companies like ourselves offer Adaptive Cyber, a Cyber focused IT package, if you do not ask for Cybersecurity, you WILL NOT get it. For this purpose, it's important you ask about their security measures. Specifically about firewalls, intrusion detection systems, data encryption and regular security audits.

5. How Do You Handle Employee Background Checks?

No one wants an unreliable person handling their IT infrastructure, hence why conducting background checks on employees is essential. Discuss with your provider if they conduct background checks on their employees with access to your network to guarantee trustworthiness.

6. What Is Your Response Time For Helping Us With Issues?

Every IT service provider will have their own Response Times and Service Level Agreements. These are usually determined by 2 factors: Urgency and Impact. Ask your provider about their response times and what level of support they provide both during business hours and after hours.

7. Do You Conduct Regular Technology Business Reviews (TBRS?)

There is immense value in having regular sit downs with your IT provider about how your IT roadmap is going. Our IT experts will have regular sit downs with you to discuss how we can help continuously improve your IT infrastructure. From managing risks to aligning your business goals with your technology, we're here to do it all.

8. Contact Us Today to Chat About Your IT

Whether you're looking for a new provider or to switch from your current one, AdaptiveComms are here to help! To discuss your IT roadmap or look over your existing contracts, contact us today on 01704540547. Alternatively, email us at info@adaptivecomms.co.uk.