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When it comes to your business, communication is key. Many businesses lose time and money trying to organise meetings or catch ups with their customers and clients because they are hampered by poor connectivity or a completely outdated system. Coupled with the BT Big Switch Off in 2025, hosted phone systems are the way to futureproof your business.Unlike the traditional telephone lines, a hosted phone system takes advantage of the more recent and widely used digital infrastructure, a.k.a the Internet. In this article, we are going to take a look at 5 reasons why you and your business should be using a hosted phone system to handle comms.
1. Your Current Phone Line Is Unreliable.
In reality, more than 88% of businesses still rely on the traditional telephone lines to handle their comms. Undeniably, these types of lines are no longer reliable. The PTSN lines, established in 1876, are over a century old, susceptible to various disruptions. From unexpected power outages to unforgiving weather or an overflow of call traffic, these sudden disruptions can harm a business' communication. This can result in lost revenue and can incur damage to your brand reputation. By switching to a hosted phone system, you are mitigating the risk of downtime and are able to take advantage of the newer infrastructure which can cope with higher volumes of call traffic.
2. Your Phone System Is Not Compatible With Your Digital Strategy
Some older phone systems that businesses still use run on a completely separate service that does not tie in digitally with other systems that a business may be using. This poses a problem as it necessitates bridging the gap between the two systems. Maintaining them separately can be costly and require different types of training for each system. This may not align with a digital strategy aiming for cohesive communication system integration. Hosted phone systems are predominantly digital and are interoperable with other services. This means that they are mostly compatible with your other digital tools and processes such as email systems, collaboration and video conferencing services to name a few. Centralising all communication resources reduces the need for extensive re-training, streamlining operations.
3. Your Current Phone Isn't Future-Proof
Traditional phone lines, while once reliable, are no longer equipped to meet the demands of modern businesses. With rapidly evolving technology and the increasing reliance on digital communication, traditional phone lines lack the flexibility, scalability, and features necessary to keep up. They often suffer from limitations in terms of bandwidth, reliability, and adaptability to new communication methods. Embracing future-proof solutions like hosted telephony and VoIP systems ensures seamless communication, enhanced productivity, and the ability to adapt to changing business needs. Upgrading to advanced communication solutions not only prepares businesses for the future but also provides a competitive edge in today's fast-paced digital landscape.
4. You Want To Be Able To Integrate Different Comms Channels Together.
Traditional phone systems do not have the functionality behind them to operate alongside other comms such as mobile handsets and email services due to the older technology involved. Hosted phone systems offer the opportunity to distribute calls and call logs between other systems such as mobile phones and business emails. For example, when a call is placed to your business, it can ring on the hosted phone system and then be transferred to the mobile phone of a team member. Once the call is over, the system can then push through an email or note so that everyone on the team is up to date. This saves time and brings everyone on the team up to date.
5. You Want To Increase Your Productivity And Efficiency For Employees.
Businesses that have a traditional phone line that is clunky and slow, can cause productivity and efficiency to drop. There will be times when call transfers and call switching takes too long having a detrimental impact on customer experience. Hosted phone systems offer an array of features that enable call handlers to respond quickly to calls and to gather information more quickly. This is more time spent providing value to customers and less time spent waiting on the phone to sort out technical issues.Make The Switch with AdaptiveCommsWith over 20 years experience in the telecoms industry, we can help you make the switch today! With trusted partners such as Xelion, Horizon, and our very own AdaptivePhone, our hosted phone systems can futureproof your business in time for the Big Switch Off.For a FREE 30 Minute consultation, contact us today!
