The telephone is usually the first point of contact that you will have with any potential client and as such it?s crucial that you leave them with a good impression. One of the main ways that you can ensure that your customer service levels remain high is through call recording.
A call recording solution may also be required for regulatory compliance, if this is the case it is still important you select the right call recording solution for your business; there are many features available which some of would be key to your business; it is important to find the solution that offers the features you require.
AdaptiveComms provides a number of call recording solutions that are compatible with leading phone system brands. Our specialists will find a solution that fits your environment and requirements. Working closely with manufacturers we can provide a bespoke solution including PCI compliance, start-stop recording for card payments and much more.
Our engineers will configure your new call recorder such as providing the right access levels to employees, including admin and supervisor permissions, live listening for training purposes and start-stop recording for teams taking payments over the phone.
Call recording is essential for any organisation. It provides indisputable facts about every call that can be used to resolve disputes quickly and effectively, to improve customer service, to review and refine call handling performance or simply because it is a legal requirement.
Recording rules and secure encryption satisfy current rules on safe storage of customer information, including PCI DSS standards. Access authority levels can be set to suit organisational needs, backed by a comprehensive audit trail that logs all access to recordings. Normally, all calls are recorded, although recording rules enable specific extensions to be excluded, for example, a director’s telephone.
Quick Search & Export
Recorded calls are quick and easy to locate, using different criteria, for example; telephone number, extension, date, etc. Notes can also be added to the call details and searches made using specific keywords. All calls that match the search criteria are presented in a dedicated playback list. Recordings can be exported singly or in bulk as WMA or WAV files.
Sound clips can also be extracted and exported from long or confidential calls. Encrypted calls are saved to the database automatically and are easily archived to disc or other storage devices.