AdaptiveComms IT SupportDanielle Hodgson
Finding an IT Support Services provider for your business is easy when you know where to look.
It’s no fun when you have technical issues from slow systems, missing data, security faults, drops in connectivity, or when your coffee is ready before your computer in the morning.
So for the moments you don’t want to worry about, its time to find your perfect IT support provider.
One of the most commonly outsourced jobs for businesses is for IT support services. It doesn’t matter if you’re a start-up or a large corporation – outsourcing your IT to a professional IT company is crucial for growing a better and stronger business.
But how do you find one, and what do you need to look for in a provider? No need to look any further – here are nine reasons why you should choose AdaptiveComms as your IT Support Provider.
Because we love IT, and we’re great at it.
Since 2003 (over 17 years ago!) we have built a wealth of knowledge on how to get your technology working how you want it. Our dedicated expert team provides a quality service to help businesses grow and get the most out of their IT & Telecoms. We can become your trusted partner or support to your existing IT team. Our super-fast response times, innovation and scalability, coupled with the knowledge base within our team makes us an IT provider with a difference.
There’s nonsense & no tech jargon with us.
Not everyone knows the technical details, and not only that, some people don’t want to know – it can get confusing sometimes. We always explain what we’re doing without any technical jargon. We’re friendly, responsive and pride ourselves on our service levels – we’ll always go above and beyond for our clients.
We support you onsite and online.
Without compromising on a quality solution, we will always provide you with the quickest way of dealing with an issue whether that be on the phone, a site visit or via our easy to use secure remote support software.
Plus thanks to our cloud-based systems, we’ll ensure your teams your staff have everything they need to stay fully connected wherever they’re working.
Computer and phone system support – we don’t just install software, we manage it.
We’ll provide you with a fully managed IT Solution. This means that we ensure your files are backed up and security software is up to date and always running. Our backup and crisis management process means your data is securely backed up, so – should – there be a crisis, we’ll have you back up running in a blink of an eye!
Security is as important to us as it is you.
Whether you’re a small, medium or enterprise business, your security should be protecting you from every angle. We’ll make sure you and your data are protected at all times, and as knowledge is power, we’ll also share what your teams should watch out for.
We cover all Geographical locations and Industries.
Our head office is located in Southport but, we support businesses in Liverpool, Preston, Manchester, Chester and beyond the North West. Our well-established client base includes Leisure, Travel & Tourism, Hospitality, Restaurants, Insurance, Accounting, Construction, Automotive, Education, Hotels, Councils, Solicitors, Accountants, Estate Agents and many more.
We provide different levels of support, tailored to you.
We offer different levels of IT support tailored to your needs. There’s no ‘one solution fits all’ approach here. We’ll undertake a full survey of your existing IT setup and requirements. Plus there’s no cap on logging a certain amount of support tickets a month and we’re transparent on any extra charges for certain services from the outset.
Relationships are important to us.
Building a long-term relationship with you is important to us. Your account manager will get to know your business and your plans for the future, to ensure the IT service we provide aligns with your goals. Our dedicated qualified engineers have different areas of expertise and we will always assign the best-suited engineer to manage your IT problem into a solution.
Raising IT problems with us is a simple process.
IT problems are frustrating. Logging a problem with us won’t be. It’s easy to contact us via telephone, to create an online support request or email us. Plus, we provide an out of hours service* too, so you know 24/7, 365 days a year, we’re here for you.
*Out of hours work is available as an additional cost