5 Reasons Your Business Needs A Hosted Phone System
Thinking of scrapping your traditional business phone systems? We don’t blame you! Times are changing in the world of digital telephony and with the rapid growth of cloud computing new doors are open for the modern business. With that said, why not consider a hosted phone system for your business? Here are 5 reasons why you might want to consider making the switch…
1) – Reduced Costs
The equipment that sits behind a hosted phone system usually comprises of just a VoIP compatible headset, your computer and the phone software. Rather than a lot of physical hardware, there is only the headset which has the necessary technology built in to communicate with the software. These headsets are a lot cheaper than a traditional business phone, are plug and play and various models can accomplish the same tasks as a regular system. This is perfect if your business is on a tight budget.
2) – Little To No Maintenance Or Repairs
Less hardware involved in a hosted phone system means little to no maintenance or repair is needed. You do not need to pay for a IT technician to help you set up or configure the headsets for example. The majority of service providers are responsible for taking care of any hardware and software issues and also provide excellent documentation to help get you up and running in no time.
3) – Scalability & Complete Control
You might already have a hosted phone system in place but find that your business has expanded in size. A hosted phone system is completely scalable to grow with and continuously meet business requirements. It is easy to add in a new line or setup a new user to be integrated into a system. In terms of management you also have complete control on features such as call forwarding, call blocking, automated message tones and much much more. Some systems have special online portals that can allow you to do this from your own computer or even an app that you can access from a smaller mobile device such as a phone or tablet. So long as an internet connection is present the portal or app can be accessed 24/7.
4) – Increased Security & Reliability
With many hosted phone systems adopting a cloud based service, the service provider will also be able to offer tighter surveillance on lines and users or provide the tools for line administrators to do so. Regular backups of stored numbers and call logs can also be saved and exported, meaning in the event of a accident or disaster, a suitable recovery option can be put in to place to restore previous settings and configuration options.
5) – Continuous Updates
Every now and then a service provider will release a new software version or patches for their products. By using a hosted phone system, your business might benefit from new features that are part of such an update and could help with productivity and workflow. Most providers ensure that legacy hardware continues to run with their latest software, ensuring that you don’t have to refresh your stock of equipment.
So these are just some of the points we have raised for you to consider making the switch. Remember that in 2025 if your business is on an IDSN line or using PTSN, consider moving to VoIP technology as BT announced that the PTSN network will be switched off that year.
If you are looking at moving your business over to a new phone system, why not call us on 01704 540547. Our friendly team will be happy to take your details and discuss your requirements and plans!
AdaptiveComms is an award-winning and leading provider of tailored business phone systems, IT Support, Cloud and Connectivity solutions based in the North West. If you’re looking for tailored business communications to increase your mobility, productivity and service quality, get in touch for a free no-obligation consultation.
Established in 2003, by James Brayshaw, AdaptiveComms has grown to become both successful and acclaimed, with appearances amongst Goldman Sachs 10,000 Small Businesses, receiving the E3 Business of the Year Award, and the Northwest Insider 42 Under 42 Award. As an award-winning service, it is this customer-led focus that allows AdaptiveComms to exceed the expectations of its clients.
Based in Southport, we play an integral role in supporting SME’s throughout the North West to develop stronger communication strategies and have pledged to become carbon neutral by 2030.