- Specsavers Case Study -

About The Client

Specsavers are well-known opticians in the UK, offering a comprehensive range of eye care services. For example, eye tests, prescription glasses, contact lenses and hearing tests. In brief, we assisted the Southport and Formby sites with their telecoms and broadband.

The Situation

  • To begin with, both sites were facing issues with their current telecoms management. As a result, there were some delays in production.
  • At the same time, the old phone systems were not meeting the requirements of the branches, therefore required an upgrade.
  • Lastly, their current broadband was slow, resulting in both delays in production and frustration for staff.

The Clients Words

We’ve always been totally satisfied with the service and expertise from Adaptive. In fact, we chose to renew our contract early and even asked them to install a new system at our other business.

Since then, they are always there when we need them and are quick to resolve any issue we have. I wouldn’t hesitate in recommending them to others. Unquestionably, they are the best provider we’ve dealt with in our 30+ years in business

Mark RobertsDirector

How Did
We Help?

Simultaneously, the teams at Specsavers Southport and Formby were facing issues with their Wi-Fi, as well as their account management. Along side that, the current phone systems were becoming unsuited for the branches, leading to the sites to seek our better alternatives.

With this purpose in mind, AdaptiveComms upgraded the team to a stronger hosted phone system which was far more responsive, along with faster Wi-Fi and a total upgrade on the phone systems themselves. Lastly, we updated their phone systems to a new hosted solution.

We helped:

  • Firstly, we provided better broadband speeds for both sites. As a result, workflows ran smoother and productivity increased.
  • At the same time, we provided a complete changeover of their old phone systems to Xelion, one of the leading cloud-based telephony solutions. As a result, the team experience better communication both internally and externally.
  • Finally, we continue to provide ongoing support in order to ensure their systems continue to operate smoothly.

In summary, the teams at Specsavers Southport and Formby were able to continue delivering their expert service to customers with all previous issues a thing of the past!

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