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North West Air Ambulance

- North West Air Ambulance Case Study -

About The Client

North West Air Ambulance Charity provides enhanced pre-hospital care to the most critically ill and injured patients across the North West. With this purpose in mind, the charity has surpassed 3100 missions and specifically covering Cheshire, Cumbria, Lancashire, Greater Manchester and Merseyside, as well as other high profile regions across the North West.

The Situation

  • Firstly, the overall service provided by the current telecoms provider had begun to fall short of the charity’s expectations and requirements. This presented room for improvement.
  • Additionally, an updated phone system was needed in order to help keep their communication across each site clear and concise. As a result, the team could continue to expand their business accordingly.

The Clients Words

We have been customers of AdaptiveComms for 4 years, overall receiving an excellent service. Additionally, their customer support team are always friendly and professional,  straightaway resolving any issues.

Moreover, the reliable, feature-rich phone system offers services crucial to our daily operations. Markedly, its seamless evolution over the years, coupled with continuous additions and improvements, made deployment across both existing sites and new locations incredibly easy. Without a doubt, I highly recommend AdaptiveComms as a top-tier managed services provider and support partner.

IT Manager

How Did
We Help?

In light of the North West Air Ambulance Charity experiencing significant organisational growth, straightaway they recognised the escalating demands for their phone systems.

Once AdaptiveComms was involved, straightaway our team assessed and understood the new requirements of the charity. As a result, we ensured a tailored solution, therefore meeting their evolving communication needs.

We helped:

  • Firstly, we completely rolled out the Xelion telephony system across all centres, therefore allowing for remote working to take place. Evidently, this helped greatly during the Global Pandemic in 2020 as staff were able to work remotely as anticipated.
  • What’s more, with 45 team members we ensured all had the necessary initial training with Xelion. Additionally, we offered ongoing help service for future queries and issues.

In conclusion, the team at North West Air Ambulance are able to continue doing the amazing work saving lives.

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