- INTO University Case Study -
About The Client
INTO University is a UK-based multi-site charity that helps young people from disadvantaged backgrounds achieve their chosen aspiration. Whether that be through further or higher education such as college, university or work-based training, placements and employment.
Their current telecoms provider had been consistently sending the university complicated bills that were not properly explained. Subsequently, the charity administration were left puzzled and frustrated.
The charity were facing challenges in delivering optimal account management, therefore resulting in operational difficulties and inefficiencies.
Service from the current telecoms provider had begun to fall short of the university’s expectations. In due course, the room for improvement was presented.
The Clients Words
“We have over 40 sites across the country, and having Adaptive manage the telecoms and broadband for all of these centrally makes the whole process so much easier for us. Adaptive are one of the easiest suppliers I work with.
They are always responsive and helpful when I get in touch, and our Account Manager is proactive in flagging potential issues or upcoming opportunities and making sure we’re getting the most from the services we have.”
The team at INTO University sought a reputable company to oversee their IT account management to improve digital communications. Another key point was the prioritisation of exceptional service delivery and streamlined billing processes.
With this purpose in mind they approached us in 2018. At this instant, we helped transition the charity to a higher quality and reliable telecommunications system. At this time, our main goal was to provide better communication across the sites for the charity
- To begin with, we rolled out the Horizon telephony system across all centres. As a result, the team has modernised systems and were able to work remotely. This greatly helped during the Global Pandemic in 2020 as staff who were able to work remotely.
- In addition, we migrated all existing broadband connections and upgraded to fibre. As a result of the faster internet speed, productivity increased amongst the team.
- Finally we consolidated all their expenses into one simple and clear bill. This way, the team had a full breakdown of each individual site and upcoming payments easier to understand.
We successfully reduce the cost with attention to maintaining the quality of service much to the delighted INTO University. All in all the operation was a success.
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