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Meet Specific Business Needs With Bolt-ons.

Teams
Integration

Pair with your existing Microsoft Teams setup to allow seamless call integration nationally and internationally.

Advanced
Call Analytics

Real-time and advanced call analytics help unlock powerful insights into consumption of resources.

Call
Queuing

Incoming traffic and calls no longer have to be lost. Harness the power of queuing and routing and offer a professional and polished image of your business to keep your customers engaged.

Receptionist
Console

This low cost solution ensures that calls are monitored and handled efficiently, increasing the call output of your business. A variety of features can aid the user in professionally answering and routing to the correct department.

Call
Recording

Make the customer calling experience that little bit better by analysing call recordings to make sure that your workforce is properly trained and equipped to keep customers engaged.

Integrator
CRM

Managing customers and contacts just got much easier thanks to Horizon being compatible with over 200 of the leading CRM solutions. Effortlessly access your contacts and handle calls efficiently and quickly.

Horizon Phone System Core Bolt-Ons

Horizon Collaborate

Leverage Horizon’s own instant messaging presence with voice and video conferencing as well as screen and document sharing. The unified comms solution which will empower your employees and delight your customers through calls, messages, videos and more.

Horizon Contact Centre

The Horizon Contact Centre is a cloud based contact centre designed to help evaluate the call productivity of your agents. This gives you plain and clear insight and statistics to ensure that exceptional customer service is being delivered across the board.

Work Smarter With Horizon Business Phone Systems

The Horizon Phone System has been designed in mind to deal with the current business telephony and communications landscape. Utilising the power of the cloud, this system has superior capabilities and features that are used to help deliver the best possible experience to your customer and at the same time turn your business into a centre of excellence for trusted and proven customer service.

With 39% of the UK workforce working from home permanently or in a hybrid fashion, effective communication is crucial. Horizon phone systems not only improve customer satisfaction, but also trains and retains your staff. From this, your business will save a lot of time, money and scripting. AdaptiveComms are your trusted telecoms experts when it comes to the Horizon Phone System. Our highly accredited phone engineers can setup an infrastructure that is exactly tailored to meet the needs of your workforce, customers and resource requirements.

The Stats

The number of companies and counting using Horizon telephony systems.
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The number of users and counting that trust Horizon for their business phone system.
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This is roughly the current population of the UK workforce that works from home
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AdaptiveComms Are Your Horizon Experts

Proactive Response

24/7 Response

First Response

Just One Fixed Price

Testimonials

Excellent
Based on 13 reviews
Matthew Hayes
Matthew Hayes
We have been with adaptive communications for over 5 years, Chris & Steph have been absolutely fantastic in terms of customer service and communication. I know they are on hand for any issues we ever have (in which we never have really had any problems) and if we did I know they would be sorted straight away. overall excellent company to deal with :)
daniel lawson
daniel lawson
We have used Adaptive Comms for many years at Tranter Ltd. Despite a multitude of companies calling to ask if they can give us a quote for similar work we always tell them the same thing: "Adaptive Comms are one of our most valued and trusted suppliers - even if you offer a substantial discount we would not consider moving due to their exemplary service, response time and added value". The team at Adaptive are great, with special mentions to Joe, Rob & Katie.
Clifton Trade Bathrooms
Clifton Trade Bathrooms
We have worked with Adaptive Comms for around 10 years and find them super responsive when we need support, and low maintenance to deal with as a service provider. We routinely get the same knowledgeable people on our account, whether that's over the phone or on-site, so they understand any issues quickly and can fix them. They started off providing us with mobile telephones, and over the years have taken on our landlines, broadband, network connectivity & security, and now also do all of our PC support. As we have grown to 25 different sites of varying sizes & complexities, Adaptive Comms have helped us set up & manage them in a consistent way, whether that is physical set-up or remote support. We have gone through a cross-costing exercise on a number of occasions and they have come out as good value. I recommend them highly.
Enzo Petrasso
Enzo Petrasso
We have been using Adaptive communications for over 5 years. With Multiple sites, we needed a company to take the hassle of comm's away under one umbrella. Adaptive did this excellently, with flawless ease, excellent account management, proactiveness and professionalism. Highly recommend to any organisation.
graylaw freight
graylaw freight
Excellent service, always helpful, all staff are lovely and friendly. Would highly recommend.
Andrew Booth
Andrew Booth
We recently moved offices and took a new phone system from Adaptive. In terms of pre move, installation and set up they were really helpful and very responsive. Post move they have also been really quick to respond and support both training queries and minor issues.
Stephen Proctor
Stephen Proctor
We've been with James and the Adaptive team for a long time now and their service is second to none. They look after us very well, nothing is too much trouble and would highly recommend.
Gary Harrison
Gary Harrison
I've used Adaptive Comms since they first started many years ago. The service they provide is second to none, they're knowledgeable, rapid and very friendly, a delight to do business with. They are the company that I judge all other companies against.

Interested? Let's Talk.

Get in touch If you have requirements for a business phone system and would like to choose Horizon for your infrastructure, AdaptiveComms are here to help you every step of the way. Get in touch with our friendly team to schedule an appointment for a Horizon Business Phone System.