Enabling Streamlined Patient Care across Integrated Care Boards.

Adaptive Phone is being used by Integrated Care Boards, GP surgeries, GP hubs and federations across the UK. Above all, Adaptive Phone helps improve the patient experience. However, it can also deliver practice efficiencies can be improve at scale with a cloud-based healthcare phone system.


Deliver more efficient, more coordinated care with an enhanced communications platform that supports regional digital visions for sustainable, transformed care.

Integrated Care Boards (ICBs) are using transformation funding to put in place advanced telephony to help measure and manage demand across multiple health and care providers. This in turn will help better deliver extended access and collaborative, coordinated care; and improve staff productivity, resource usage and the patient experience.

As well as regional health and care delivery strategies, Surgery Connect supports several GP Forward View high-impact actions. It also puts in place a secure, scalable platform that can provide the data and platform for artificial intelligence, machine learning and population-level analytics.

Fixed Costs

Our all-inclusive rental model provides a cost-effective route to deploying advanced communication and consultation tools across multiple sites and organisations. Upfront Capex cost models also available on request.


With Adaptive Phone ICBs Can

  • Achieve financial savings and deliver new forms of consultation.
  • Analyse performance to inform commissioning decisions.
  • Measure and manage demand across multiple sites.
  • Support extended access through a centralised contact centre.
Rise And Fall Statistics

Adaptive Phone Also Supports


A patient with one nasty cold.

Clinical Staff

Image GP with young patient.


NHS staff collaborating.

Practice Managers

Receptionist checking information on phone.


Healthcare Case Studies

Big Enough To Do It

Small Enough To Care

Adaptive Phone is designed to make patient’s lives much easier and get them the medical attention and advice they need as effectively as possible.

For more information please Commercial & Procurement Hub.

Happy GP providing feedback on computer.