Adaptive Phone is designed with the patient in mind. Above all, Adaptive Phone helps patients get both the medical attention and advice they need as quickly and effectively as possible.

Empathetically, we understand the frustrations patients can sometimes experience when contacting their busy GP practice. With this in mind, we collaborated with Gamma Horizon, offering innovative technology solutions to make this process as simple and secure as possible.

Advanced Cloud Telephony

Enhance your patient experience and manage the 8AM rush effectively with Adaptive Phone, one of the top cloud telephony solutions for primary care.

Offering a seamless transition from legacy phone systems, it can ensure both security and flexibility. It enhances patient communications and practice management, catering to various healthcare settings.

With expert installation, training and support from our specialist team at AdaptiveComms, you can rely on us to assist you in making the switch.

Adaptive Phone Is Built For Primary Care


A patient with one nasty cold.

Clinical Staff

Image GP with young patient.


NHS staff collaborating.

Practice Managers

Receptionist checking information on phone.



Digital Transformation Made Easy

Relieve Burden On Receptionists

Empower patients to self-manage tasks like appointment checking or cancellations and direct them to specific resources efficiently.

Enhance Practice Efficiencies

Equip your GPs with crucial patient information for swift, effective care. Practice Managers gain insights to prioritise patient needs effectively.

Superior Usability Features

Utilise Adaptive Phone for intuitive call flow management, along with streamlined telecoms and patient communications.

How Adaptive Phone Benefits Practices

  • Efficient Morning Rush Handling: Switch to Adaptive Phone’s cloud-based platform for efficient morning rush handling, ensuring both security and flexibility.
  • Trusted Solution For GP Surgeries: Over 48% of GP surgeries rely on Adaptive Phone, supported by expert installation, training, and support from AdaptiveComms.
  • Simplify Digital Transformation: Empower patients to manage appointments and tasks, relieving reception staff burdens and directing patients efficiently.
  • Boost Practice Productivity: Equip GPs with essential patient information for faster, more effective care and insights to prioritise patient needs.
  • Enhanced User Experience: Improve user experience with both intuitive call flow management and streamlined communications.
  • Tailored Solutions With Expert Support: With over 21 years experience, you can trust your practice is in good hands. Our team of telecoms experts will provide both tailored solutions and award-winning support from AdaptiveComms.
  • Personalised Setup And Support: Each GP practice has unique requirements. With this in mind, AdaptiveComms handles scoping, programming, delivery, training, and ongoing support with their experienced in-house team.

Healthcare Case Studies

Big Enough To Do It

Small Enough To Care

Adaptive Phone is designed to make patient’s lives much easier and get them the medical attention and advice they need as effectively as possible.

For more information please Commercial & Procurement Hub.

Happy GP providing feedback on computer.